Release
Note: For the
latest Customer Support information in your country or territory, click here, and select
Contact.
You should read through the manual and the readme file on
the CD before contacting Activision Customer Support. Additionally, if you have
internet access, search our troubleshooting database at: http://www.activision.com/support
Please ensure that your computer system meets the minimum
system requirements that are listed on the back of the game case. Our Customer
Support representatives will not be able to help customers whose computers do
not meet the requirements. So that we can better help you, please have the
following information ready:
1. Complete product title (include
version number)
2. Exact error message reported (if any)
and a brief description of the problem
3. Your computer’s processor type and
speed (e.g. Pentium 4 2.4GHZ, Athlon XP 3000, etc…)
4. Amount of RAM
5. Make and model of your video and sound
cards (e.g. Radeon 9800 Pro, Creative Sound Blaster Audigy 2, etc…)
6. Make and model of your CD-ROM or
DVD-ROM drive (e.g. Samsung SC-140)
7. Operating system
NOTE: Please do not contact Customer
Support for hints/codes/cheats; only technical issues.
NOTE: Internet support is handled in
English only.
Internet:
http://www.activision.com/support
Our support section of the web has the
most up-to-date information available including patches that can be downloaded
free-of-charge. We update the support pages daily so please check here first
for solutions. By going to the Find Answers section and selecting the
platform/game you are inquiring about you can view the top solutions for the
game to date. If you don’t find your question/solution there try using
inputting a keyword into the search.
World Wide Customer Support:
CUSTOMER
SUPPORT
CUSTOMER AND
TECHNICAL SUPPORT
Online Services with Activision Forums,
E-Mail and File Library Support
We advise for cost efficiency that you
use our online web support.
Web Support
http://www.activision.com/support
Our support section of the web has the
most up-to-date information available. We update
the support pages daily so please check
here first for any solutions that you require.
This service is available 24 hours a
day, 7 days a week and offers a fully
comprehensive list of known issues as
well as providing the latest updates/patches.
TECHNICAL
SUPPORT IN
In
Calls are charged at $2.48 (inc.GST)
per minute.
In NZ for Technical Support, please
call 0800 160 110.
E-REG FOR
AUSTRALIAN CUSTOMERS
Do you want to receive news on new
games and special offers for Activision customers?
Register On-line at http://www.activision.com/
Change your location to
games. You will be notified of upcoming
releases & special offers.
Note: Activision Asia-Pacific is
committed to safeguarding the privacy of information
entrusted to it. Accordingly,
Activision complies with all relevant legislation
concerning the collection, use,
security and disclosure of personal information.
For Technical Support and Customer
Service in areas not listed, please contact your
local distributor or Activision via our
online support at http://www.activision.com/support. (Please
note the online support is available
in English only).
SERVICE CONSOMMATEURS ACTIVISION
Pour tout savoir sur les produits
ACTIVISION, pour connaître les astuces et les solutions qui vous permettront de
progresser dans nos jeux, pour télécharger des démos** ou pour participer à nos
concours et gagner nos dernières nouveautés...
Contactez le service consommateurs ACTIVISION 24 h / 24 et 7 jours
sur 7.
Par minitel : 3615 ACTIVISION*
Par téléphone : 08 92 68 17 71*
Sur notre site web : http://activision-fr.custhelp.com, si vous avez un accès à
Internet.
Un testeur-joueur pourra aussi répondre à toutes vos questions et vous guider
dans vos quêtes et aventures (réponse personnalisée sous 24 h, jours
ouvrés).
*Tarif en vigueur au 01/04/00, pour la France métropolitaine : 0,34 euros/min ©
2002 CPP.
** Uniquement sur notre site Web.
Hotline Technique
0825 15 00 24* ou par e-mail: activisionsav@loisir.net
* Quelque soit l'origine de l'appel : 0,15 euros/min TTC © 2002 CPP RCS B 395
093 172
Horaires : du lundi au vendredi de 16 heures à 19 heures.
Pour le service clientèle dans les pays francophones, veuillez contacter
votre revendeur local ou Activision par les services en ligne.
KUNDENDIENST FÜR
DEUTSCHLAND, ÖSTERREICH UND DIE DEUTSCHSPRACHIGE SCHWEIZ
Unsere Technische
Supporthotline ist Montag bis Samstag für Ihre technischen Fragen zum Spiel da.
Bitte halten Sie bei Problemen mit dem Spiel oder seiner Installation auf Ihrem
PC auf jeden Fall alle wichtigen Informationen parat, vor allem bei
PC-Problemen ist eine Analyse nur mit genauen Informationen Ihres PCs möglich,
da es hunderte verschiedener Konfigurationen gibt.
Helfen Sie uns daher bitte vor Ihrem Anruf!
Sie werden von
unseren Mitarbeitern nach diversen Systemkomponenten gefragt, die sie am
einfachsten im Überblick haben, wenn Sie folgendes machen:
Im
"Start"-Menü gehen Sie auf den Menüpunkt "Ausführen".
Im nun
erscheinenden Fenster tippen Sie "dxdiag" (ohne die
Anführungszeichen) ein.
Es öffnet sich
nun das Diagnoseprogramm von DirectX. In diesem Fenster klicken sie nachdem der
Prüfungsprozess (blauer Balken rechts unten) ganz abgeschlossen ist auf
"Alle Informationen speichern…" (3. Button von links). Es wird eine
Textdatei generiert, die alle wichtigen System- und Treiberinformationen
enthält.
Speichern Sie
diese am besten auf Ihrem Desktop ab, damit sie während des Gesprächs alle
Informationen für unsere Servicemitarbeiter parat haben.
Die Servicerufnummern für Kunden aus Deutschland:
0900-1-225155
(€ 0,59
pro Minute aus dem Festnetz;ggf. abweichende Kosten aus dem Mobilnetz) für
technische Fragen zu ACTIVISION Produkten.
0900-1-510055
(€ 1,25
pro Minute aus dem Festnetz; ggf. abweichende Kosten aus dem Mobilnetz) für
spielinhaltliche Fragen zu ACTIVISION Produkten.
Die
Servicerufnummern für Kunden aus Österreich:
0900
- 241232
(€ 0,68
pro Minute) für technische Fragen zu ACTIVISION Produkten.
0900
- 400724
(€ 1,55
pro Minute) für spielinhaltliche Fragen zu ACTIVISION Produkten.
Die
Servicerufnummern für Kunden aus der Schweiz:
0900
- 252423
(CHF
1,50 pro Minute) für technische Fragen zu ACTIVISION Produkten.
0900
- 980098
(CHF
2,13 pro Minute) für spielinhaltliche Fragen zu ACTIVISION Produkten.
Minderjährige
benötigen die Zustimmung eines Erziehungsberechtigten, um diese
kostenpflichtigen Serviceangebote in Anspruch nehmen zu können.
Alle
Preise beziehen sich auf Anrufe aus dem Festnetz sowie zum Zeitpunkt der ersten
Drucklegung dieses Handbuches. Die Kosten zu einem späteren Zeitpunkt sowie von
anderen Netzbetreibern insbesondere aus den Mobilfunknetzen können variieren.
Bitte beachten Sie hierzu auf jeden Fall die kostenlose Tarifansage am Anfang
der Verbindung. Bitte informieren Sie sich auch über die Kosten direkt bei
Ihrem Telefonanbieter.
Online-Support
Bitte wenden Sie sich bei technischen Problemen an folgende Emailadresse: service@activision-support.de
*Ihre genauen Kosten können Sie über Ihren Telekommunikationsanbieter erhalten, unser Beispiel zeigt die Kosten der Deutschen Telekom AG.
SERVIZIO CLIENTI
Servizi on-line con forum Activision, e-mail e librerie
di supporto
• Internet:
http://www.activision.com/support
ASSISTENZA TECNICA CLIENTI IN EUROPA
Per ottenere assistenza tecnica si può contattare
Activision in Gran Bretagna al numero
+44 (0)870 241 2148 negli orari 08.00 - 19.00 (ora
locale) da lunedì a venerdì, il sabato dalle
08.00 alle 17.00. Sono esclusi i giorni festivi.
IN ITALIA
Qualora abbiate riscontrato dei problemi nell’utilizzo
invitiamo a rivolgervi al rivenditore presso il quale
avete acquistato il prodotto ovvero al servizio
assistenza clienti qui oltre identifi cato, come previsto
dal D. Lgs . 6 Settembre 2005 n . 206 e sue
successive modifi cazioni.
SERVIZIO ASSISTENZA TECNICA IN ITALIA
Il Servizio Assistenza Tecnica Activision Italia
risponderà dal lunedì al venerdì dalle 10.00 alle
13.00 e dalle 14.00 alle 19.00, festività escluse.
Telefonicamente al numero: +39 02 58110093 (tariffazioni
locali applicate e piano tariffario personale)
Tramite E-Mail all’indirizzo: assistenza@activision.com
Si ricorda che questo servizio è esclusivamente inerente
all’assistenza tecnica, non potranno
quindi essere forniti trucchi e/o soluzioni.
Per il supporto tecnico e il servizio clienti nei paesi
non menzionati fate riferimento al distributore
locale dei prodotti Activision o ai nostri servizi
on-line (tenete presente che questi servizi sono
esclusivamente in lingua inglese).
MEXICO
DISTRIBUIDORA GAMEXPRESS S.A. de C.V.
Centro de Servicio Moshinet
Lateral de la Carretera México-Toluca No. 1235,
Piso 1, Interior 101, Colonia Lomas de Santa Fe,
Delegación: Cuajimalpa, México D.F. CP. 05300
Telephone: 52 92 76 37,
Fax: 52 92 71 46
Number 01 800: 01 800 714 74 27
Mail Address: soporte@gamexpress.vg
BRAZIL
ELECTRONIC ARTS LTDA BRAZIL
TELEFONE: (011) 3046-3707 - Solicitar suporte técnico
FAX: (011) 3046-3719 - Enviar A/C suporte técnico
INTERNET: suporte3@ea.com
How to contact us:
Electronic Arts Ltda
Tel ( 011 ) 3046-3700
Fax : (011) 3046-3719 - to customer support
Internet : suporte3@ea.com
ARGENTINA
Tele Opcion
Av. Roque Saenz Peña 811 Piso 4
"E" -
Hot Line (54) 11 - 4326-7752
soporte@teleopcion.com
Customer
Support
You should read through the manual and the readme file on
the CD before contacting Activision Customer Support. Additionally, if you have
internet access, search our troubleshooting database at: http://www.activision.com/support.
Please ensure that your computer system meets the minimum
system requirements that are listed on the back of the game case. Our Customer
Support representatives will not be able to help customers whose computers do
not meet the requirements. So that we can better help you, please have the
following information ready:
-
Complete
product title (include version number)
-
Exact
error message reported (if any) and a brief description of the problem
-
Your
computer’s processor type and speed (e.g. Pentium 4 2.4, Athlon XP 3000, etc…)
-
Amount
of RAM
-
Make
and model of your video and sound cards (e.g. Radeon 9800 Pro, Creative Sound
Blaster Audigy 2, etc…)
-
Make
and model of your CD-ROM or DVD-ROM drive (e.g. Samsung SC-140)
-
Operating
system
NOTE: Please do not contact Customer
Support for hints/codes/cheats; only technical issues.
Internet: http://www.activision.com/support
Our support section of the web has the most up-to-date
information available, including patches that can be downloaded free-of-charge.
We update the support pages daily so please check here first for solutions. By
going to the Find Answers section and selecting the platform/game you are
inquiring about you can view the top solutions for the game to date. If you
don’t find your question/solution there try using inputting a keyword into the
search.
If you cannot find an answer to your issue you can submit
a question/incident to us using the online support form. A response may take
anywhere from 24-72 hours depending on the volume of messages we receive and
the nature of your problem. During the first few weeks of a game release and
during holiday seasons the response time may take a little longer.
NOTE: Internet support is handled in
English only.
NOTE:
The multiplayer components of Activision games are handled only through
internet support.
Phone: (310)
255-2050
You can call our 24-hour voice-mail system for answers to
our most frequently asked questions at the above number. Contact a Customer
Support Representative at the same number between the hours of 9:00 am and 5:00
pm (Pacific Time), Monday through Friday, except holidays. When calling please
make sure you are in front of your computer with the power on and have all the
necessary information as listed above at hand.
Please do not send any game returns
directly to Activision without first contacting Customer Support.
It is our policy that game returns/refunds must be dealt with by the retailer
or online site where you purchased the product. Please see the Limited Warranty
contained within our Software License Agreement for warranty replacements.
Register your product online so we can enter you in our
monthly drawing for a fabulous Activision prize.
Si experimentas
algún problema técnico con este juego o necesitas alguna ayuda o pista, no
dudes en ponerte en contacto con
nosotros en:
NEXIUM
Complejo Empresarial IMCE – Edificio B
C/ Enrique Granados, 6
28223 Pozuelo de Alarcón – Madrid
Telf/Fax: 902.366.870
Email: activision@nexiumcs.com
Nuestro horario
es de lunes a viernes de 9:00 a 14:00 horas y de 15:00 a 18:00 horas.
Coste de
establecimiento de llamada 0,083 €. Coste de llamada por minuto de 0,067 €.
Tanto el coste de establecimiento de llamada como el coste de llamada por
minuto pueden estar sujetos a pequeñas variaciones dependiendo del operador de
telefonía fija o móvil desde el que efectúe la llamada o según las ofertas que
pueda tener contratadas con su proveedor de telefonía. Para cualquier duda, por
favor, aconsejamos que consulte con su compañía habitual de telefonía, tanto
fija como móvil.
Asimismo, si lo
prefieres, para cualquier problema técnico, pistas o trucos sobre uno de
nuestros juegos, envía un correo electrónico a activision@nexiumcs.com
No olvides
indicar en qué consiste el problema y la versión o plataforma del juego. Cuantos más detalles nos des, major podremos ayudarte.
Customer Support
Before
contacting customer support, please consult the technical help file. It
contains the answers to some of our most frequently asked questions and may
quickly and easily provide a solution to your difficulty. If after reviewing
the technical help file you are still experiencing problems, please feel free
to contact us through any of the online services listed.
In order to
assist us when dealing with your difficulty, please have the following
information ready when you call or attach it to your question/incident when
using our online support form.
1. Complete
product title.
2. Exact
error message reported (if any) and a brief description of the problem.
3. A
copy of your Direct X Diagnostics report. To access this go to Start –> Run
and type
dxdiag
c:\dxdiag.txt and press ENTER. The report will be found in your My Computer C:
drive.
If you are
experiencing difficulty with the multiplayer or online portion of the product,
please assist us by having the following additional information ready when you
call.
If you are using a modem:
1. What
kind of modem is on each end (brand, model, speed, internal or external)?
2. Do
you have more than one modem?
3. On
which port is each configured?
4. Does
Hyperterminal (or any other terminal program) work with your modem? This is an
easy way to test whether or not your modem is configured correctly.
5. At
what speed are you connecting?
6. Have
you made sure data compression, error detection, and flow control is turned
OFF? Refer to your modem’s manual to do
this.
If using an external modem:
1. What
kind of serial card is being used?
2. Do
you have a seven-wire serial cable?
If you are on a LAN:
1. Can
you see other computers on the network?
2. What
is your network configuration?
3. What
brand of network card do you have?
4.
What network software are you running? What version
number?
CUSTOMER AND TECHNICAL SUPPORT IN
Online Services with Activision Forums, E-Mail
and File Library Support
We advise for
cost efficiency that you use our online web support.
NOTE:
Please do not contact Customer Support for hints/codes/cheats; only technical
issues.
Internet: http://www.activision.com/support
Our support
section of the Web has the most up-to-date information available. We update the
support pages daily, so please check here first for solutions. If you cannot
find an answer to your issue, you can submit a question/incident to us using
the online support form. A response may take anywhere from 24–72 hours
depending on the volume of messages we receive and the nature of your problem.
Note: Internet support is handled in English only.
Phone Support
For any other issues not covered by our web or email support, you can contact
Activision’s phone support in the UK on + 44 (0)870
241 2148 between the hours of 9.00am and 5.00pm (UK time)
Monday to Friday with the exception of holidays. Local rates apply.
Your calls may
be monitored
Please do not
send any game returns directly to Activision without first contacting Customer
Support. It is our
policy that game returns/refunds must be dealt with by the retailer or
online site where you purchased the product. Please see the Limited Warranty
contained within our Software License Agreement for warranty replacements.
ELECTRONIC ARTS LTDA BRAZIL
TELEFONE: (011) 3046-3707 - Solicitar suporte técnico
FAX: (011) 3046-3719 - Enviar A/C suporte técnico
INTERNET: suporte3@ea.com
How to contact
us:
Electronic Arts Ltda
Tel ( 011 ) 3046-3700
Fax : (011) 3046-3719 - to customer support
Internet : suporte3@ea.com
Customer Support
Before
contacting customer support, please consult the technical help file. It
contains the answers to some of our most frequently asked questions and may
quickly and easily provide a solution to your difficulty. If after reviewing
the technical help file you are still experiencing problems, please feel free
to contact us through any of the online services listed.
In order to
assist us when dealing with your difficulty, please have the following
information ready when you call or attach it to your question/incident when
using our online support form.
1. Complete
product title.
2. Exact
error message reported (if any) and a brief description of the problem.
3. A
copy of your Direct X Diagnostics report. To access this go to Start –> Run
and type
dxdiag c:\dxdiag.txt and press ENTER. The report will
be found in your My Computer C: drive.
If you are
experiencing difficulty with the multiplayer or online portion of the product,
please assist us by having the following additional information ready when you
call.
If you are using a modem:
If using an external modem:
If you are on a LAN:
CUSTOMER AND TECHNICAL SUPPORT IN
Online Services with Activision Forums, E-Mail
and File Library Support
We advise for
cost efficiency that you use our online web support.
NOTE:
Please do not contact Customer Support for hints/codes/cheats; only technical
issues.
Internet: http://www.activision.com/support
Our support
section of the Web has the most up-to-date information available. We update the
support pages daily, so please check here first for solutions. If you cannot
find an answer to your issue, you can submit a question/incident to us using
the online support form. A response may take anywhere from 24–72 hours
depending on the volume of messages we receive and the nature of your problem.
Note: Internet support is handled in English only.
Phone Support
For any other issues not covered by our web or email support, you can contact
Activision’s phone support in the UK on + 44 (0)870
241 2148 between the hours of 9.00am and 5.00pm (UK time)
Monday to Friday with the exception of holidays. Local rates apply.
Your calls may
be monitored
Please do not
send any game returns directly to Activision without first contacting Customer
Support. It is our
policy that game returns/refunds must be dealt with by the retailer or
online site where you purchased the product. Please see the Limited Warranty
contained within our Software License Agreement for warranty replacements.
Release
Note: For the latest Customer Support information
in your country or territory, click here,
and select Contact.
V11.0