Release Note: For the
latest Customer Support information in your country or territory, click here, and select Contact.
You should read through the manual and the readme file on the DVD before
contacting Activision Customer Support. Additionally, if you have internet
access, search our troubleshooting database at: http://www.activision.com/support
Please ensure that your computer system meets the minimum system requirements
that are listed on the back of the game case. Our Customer Support
representatives will not be able to help customers whose computers do not meet
the requirements. So that we can better help you, please have the following
information ready:
1.
Complete product
title (include version number)
2.
Exact error
message reported (if any) and a brief description of the problem
3.
Your computer’s
processor type and speed (e.g. Pentium 4 2.4GHZ, Athlon XP 3000, etc…)
4.
Amount of RAM
5.
Make and model
of your video and sound cards (e.g. Radeon 9800 Pro, Creative Sound Blaster
Audigy 2, etc…)
6.
Make and model
of your CD-ROM or DVD-ROM drive (e.g. Samsung SC-140)
7.
Operating system
NOTE: Please do not contact Customer Support for
hints/codes/cheats; only technical issues.
NOTE: Internet support is handled in English only.
Internet:
http://www.activision.com/support
Our support
section of the web has the most up-to-date information available including
patches that can be downloaded free-of-charge. We update the support pages
daily so please check here first for solutions. By going to the Find Answers
section and selecting the platform/game you are inquiring about you can view
the top solutions for the game to date. If you don’t find your
question/solution there try using inputting a keyword into the search.
World Wide Customer Support:
CUSTOMER SUPPORT
CUSTOMER AND TECHNICAL SUPPORT
Online Services with Activision Forums, E-Mail and
File Library Support
We advise for cost efficiency that you use our online
web support.
Web Support
http://www.activision.com/support
Our support section of the web has the most up-to-date
information available. We update
the support pages daily so please check here first for
any solutions that you require.
This service is available 24 hours a day, 7 days a
week and offers a fully
comprehensive list of known issues as well as
providing the latest updates/patches.
TECHNICAL SUPPORT IN
In
Calls are charged at $2.48 (inc.GST) per minute.
In NZ for Technical Support, please call 0800 160 110.
E-REG FOR AUSTRALIAN CUSTOMERS
Do you want to receive news on new games and special
offers for Activision customers?
Register On-line at http://ereg.activision.com.au
Complete the registration form & help us keep you
informed about Activision
games. You will be notified of upcoming releases &
special offers.
Note: Activision Asia-Pacific is committed to
safeguarding the privacy of information
entrusted to it. Accordingly, Activision complies with
all relevant legislation
concerning the collection, use, security and
disclosure of personal information.
For Technical Support and Customer Service in areas
not listed, please contact your
local distributor or Activision via online. (Please
note the online support is available
in English only).
SERVICE CONSOMMATEURS ACTIVISION
Pour tout savoir sur les produits ACTIVISION, pour connaître
les astuces et les solutions qui vous permettront de progresser dans nos jeux,
pour télécharger des démos** ou pour participer à nos concours et gagner nos
dernières nouveautés...
Contactez le service consommateurs ACTIVISION
24 h / 24 et 7 jours sur 7.
Par minitel: 3615 ACTIVISION*
Par téléphone: 08 92 68 17 71*
Sur notre site web: http://www.activision.com/support, si vous avez un accès à
Internet.
Un testeur-joueur pourra aussi répondre à toutes vos
questions et vous guider
dans vos quêtes et aventures (réponse personnalisée sous
24 h, jours ouvrés).
* Tarif en vigueur au 01/04/00, pour la France
métropolitaine : 0,34 euros/min © 2002 CPP.
** Uniquement sur notre site Web.
Hotline Technique
0825 15 00 24* ou
par e-mail: activisionsav@loisir.net
* Quelque soit l'origine de l'appel: 0,15 euros/min TTC © 2002
CPP RCS B 395 093 172
Horaires : du lundi au vendredi de 16 heures à 19 heures.
Pour le service clientèle dans les pays francophones,
veuillez contacter votre revendeur local ou Activision par les services en
ligne.
KUNDENDIENST FÜR DEUTSCHLAND,
ÖSTERREICH UND DIE DEUTSCHSPRACHIGE SCHWEIZ
Unsere Technische Supporthotline
ist Montag bis Samstag für Ihre technischen Fragen zum Spiel da. Bitte halten
Sie bei Problemen mit dem Spiel oder seiner Installation auf Ihrem PC auf jeden
Fall alle wichtigen Informationen parat, vor allem bei PC-Problemen ist eine
Analyse nur mit genauen Informationen Ihres PCs möglich, da es hunderte
verschiedener Konfigurationen gibt.
Helfen Sie
uns daher bitte vor Ihrem Anruf!
Sie werden von unseren
Mitarbeitern nach diversen Systemkomponenten gefragt, die sie am einfachsten im
Überblick haben, wenn Sie folgendes machen:
Im "Start"-Menü gehen
Sie auf den Menüpunkt "Ausführen".
Im nun erscheinenden Fenster
tippen Sie "dxdiag" (ohne die Anführungszeichen) ein.
Es öffnet sich nun das
Diagnoseprogramm von DirectX. In diesem Fenster klicken sie nachdem der
Prüfungsprozess (blauer Balken rechts unten) ganz abgeschlossen ist auf
"Alle Informationen speichern…" (3. Button von links). Es wird eine
Textdatei generiert, die alle wichtigen System- und Treiberinformationen
enthält.
Speichern Sie diese am besten
auf Ihrem Desktop ab, damit sie während des Gesprächs alle Informationen für
unsere Servicemitarbeiter parat haben.
Für
Kunden aus DEUTSCHLAND:
Hotlinezeiten
Mo-Fr. 11-20 Uhr
Sa. 12-18 Uhr
TECHNISCHE
FRAGEN
09001
– 22 51 55
(€ 0,59 pro Minute*)
SPIELETIPPS
09001
– 51 00 55
(€ 1,25 pro Minute*)
Für
Kunden aus ÖSTERREICH:
TECHNISCHE
FRAGEN
0900
– 24 12 32
(€ 0,676 / Minute)
SPIELETIPPS
0900
– 400 724
(€ 1,55 pro Minute)
Für
Kunden aus der SCHWEIZ:
TECHNISCHE
FRAGEN
0900
– 25 24 23
(CHF 1,50 / Minute)
SPIELETIPPS
0900
– 98 00 98
(CHF 2,13 pro Minute)
Online-Support
Auf unserer Webseite finden Sie auch ein Supportformular,
mit dem Sie unseren Support kontaktieren können!
Dort finden Sie auch Spieleinformationen und Neuigkeiten:
www.activisionvip.de
*Ihre genauen Kosten können Sie über Ihren
Telekommunikationsanbieter erhalten, unser Beispiel zeigt die Kosten der
Deutschen Telekom AG.
Qualora abbiate riscontrato dei problemi nell’utilizzo del prodotto, o
un difetto dello stesso,vi invitiamo a rivolgervi direttamente ed
esclusivamente al rivenditore presso il quale avete acquistato il prodotto
ovvero al servizio assistenza clienti qui oltre identificato (cfr. D. Lgs. 6
Settembre 2005 n. 206 e sue successive modificazioni).
Servizi on-line con forum
Activision, e-mail e librerie di supporto
·
Internet: http://www.activision.com/support
·
E-mail: support@activision.co.uk
ASSISTENZA TECNICA CLIENTI IN
EUROPA
Per ottenere
assistenza tecnica si può contattare Activision in Gran Bretagna al numero
+44 (0)870 241 2148
negli orari 08.00 - 17.00 (ora locale) da lunedì a venerdì, il sabato dalle
08.00 alle 17.00. Sono esclusi i giorni festivi.
Consulta il manuale
per ulteriori informazioni sulla società responsabile del Servizio Clienti per
questo prodotto.
Tel: +39 0332 870579 da lunedì a
venerdì dalle 9.00 alle 13.00 e dalle 14.00 alle 20.00. Tariffazioni locali
applicate.
Fax: +39 0332 870890
E-Mail: collegarsi al sito
www.leaderspa.it e lasciare un messaggio
Internet: http://www.leaderspa.it
O
Grazie per aver
acquistato questo prodotto.
Qualora abbiate
riscontrato dei problemi nell’utilizzo dello stesso, vi invitiamo a rivolgervi
al Servizio Assistenza Tecnica Halifax che risponde al seguente numero
telefonico: 02/4130345. Tariffazioni locali applicate.
Un operatore sarà a
vostra disposizione dal lunedì al venerdì, dalle ore 14 alle ore 19.
È inoltre possibile
accedere al nostro Servizio Assistenza Tecnica on-line compilando un
semplice form: http://www.halifax.it/assistenza.htm
oppure inviandoci
una mail al seguente indirizzo: assistenza@halifax.it
Per una
maggiore efficienza, vi preghiamo di riportare sempre i seguenti dati:
• negozio
presso il quale è stato acquistato il software o la periferica
• tipologia
dell’errore o del malfunzionamento riscontrato
Si ricorda
che questo servizio è esclusivamente inerente al supporto tecnico: non potranno
quindi essere forniti trucchi e/o soluzioni, per i quali vi invitiamo a
consultare il Forum Halifax al seguente indirizzo: http://forum.halifax.it
Per il supporto tecnico e il
servizio clienti nei paesi non menzionati fate riferimento al distributore
locale dei prodotti Activision o ai nostri servizi on-line (tenete presente che
questi servizi sono esclusivamente in lingua inglese).
MEXICO
Funny Life, S.A. de C.V.
Lago Chalco 130
Col. Anahuac
México, 11320, D.F.
En D.F. y Area Metropolitana:
5396-8731
Lada sin costo:
01-800-712-5459
BRAZIL
ELECTRONIC ARTS LTDA BRAZIL
TELEFONE: (011) 5506-0232 - Solicitar suporte técnico
FAX: (011) 5505-1173 - Enviar A/C suporte técnico
INTERNET: suporte@ea.com
How to contact us:
Electronic Arts Ltda
Tel ( 011 ) 5506-0232
Fax : (011) 5505-1173 - to customer support
Internet : suporte@ea.com
ARGENTINA
Tele Opcion
Av. Roque Saenz Peña 811 Piso 4 "E" -
Hot Line (54) 11 - 4326-7752
soporte@teleopcion.com
Si experimentas algún problema
técnico con este juego o necesitas alguna ayuda o pista, no dudes en ponerte en
contacto con
nosotros en:
NEXIUM
Complejo Empresarial IMCE – Edificio B
C/ Enrique Granados, 6
28223 Pozuelo de Alarcón – Madrid
Telf/Fax: 902.366.870
Email: activision@nexiumcs.com
Nuestro horario es de lunes a
viernes de 9:00 a 14:00 horas y de 15:00 a 18:00 horas.
Coste de establecimiento de
llamada 0,083 €. Coste de llamada por minuto de 0,067 €. Tanto el coste de
establecimiento de llamada como el coste de llamada por minuto pueden estar
sujetos a pequeñas variaciones dependiendo del operador de telefonía fija o
móvil desde el que efectúe la llamada o según las ofertas que pueda tener
contratadas con su proveedor de telefonía. Para cualquier duda, por favor,
aconsejamos que consulte con su compañía habitual de telefonía, tanto fija como
móvil.
Asimismo, si lo prefieres, para
cualquier problema técnico, pistas o trucos sobre uno de nuestros juegos, envía
un correo electrónico a activision@nexiumcs.com
No olvides indicar en qué
consiste el problema y la versión o plataforma del juego. Cuantos más detalles nos des, major podremos ayudarte.
Customer Support
Before contacting customer
support, please consult the technical help file. It contains the answers to
some of our most frequently asked questions and may quickly and easily provide
a solution to your difficulty. If after reviewing the technical help file you
are still experiencing problems, please feel free to contact us through any of
the online services listed.
In order to assist us when
dealing with your difficulty, please have the following information ready when
you call or attach it to your question/incident when using our online support
form.
1.
Complete product title.
2.
Exact error message reported (if any) and a brief
description of the problem.
3.
A copy of your Direct X Diagnostics report. To access
this go to Start –> Run and type
dxdiag
c:\dxdiag.txt and press ENTER. The report will be found in your My Computer C:
drive.
If you are experiencing
difficulty with the multiplayer or online portion of the product, please assist
us by having the following additional information ready when you call.
If
you are using a modem:
1.
What kind of modem is on each end (brand, model,
speed, internal or external)?
2.
Do you have more than one modem?
3.
On which port is each configured?
4.
Does Hyperterminal (or any other terminal program)
work with your modem? This is an easy way to test whether or not your modem is
configured correctly.
5.
At what speed are you connecting?
6.
Have you made sure data compression, error detection,
and flow control is turned OFF? Refer to
your modem’s manual to do this.
If
using an external modem:
1.
What kind of serial card is being used?
2.
Do you have a seven-wire serial cable?
If
you are on a LAN:
1.
Can you see other computers on the network?
2.
What is your network configuration?
3.
What brand of network card do you have?
4. What network
software are you running? What version number?
CUSTOMER AND TECHNICAL SUPPORT IN
Online Services with Activision Forums, E-Mail
and File Library Support
We advise for cost efficiency
that you use our online web support.
NOTE: Please
do not contact Customer Support for hints/codes/cheats; only technical issues.
Internet: http://www.activision.com/support
Our support section of the
Web has the most up-to-date information available. We update the support pages
daily, so please check here first for solutions. If you cannot find an answer
to your issue, you can submit a question/incident to us using the online
support form. A response may take anywhere from 24–72 hours depending on the
volume of messages we receive and the nature of your problem.
Note:
Internet support is handled in English only.
Phone Support
For any other issues not covered by our web or email support, you can contact
Activision’s phone support in the UK on + 44 (0)870
241 2148 between
the hours of 9.00am and 5.00pm (UK time) Monday to Friday with the exception of
holidays. Local rates apply.
Your calls may be monitored
Please do not send any game
returns directly to Activision without first contacting Customer Support. It is our policy that game returns/refunds must be dealt
with by the retailer or online site where you purchased the product.
Please see the Limited Warranty contained within our Software License
Agreement for warranty replacements.
Como contatar-nos:
ELECTRONIC ARTS LTDA
TELEFONE: (011) 5506-0232 - Solicitar suporte técnico
FAX: (011) 5505-1173 - Enviar A/C suporte técnico
INTERNET: suporte@ea.com
How to contact us:
Electronic Arts Ltda
Tel (011) 5506-0232
Fax: (011) 5505-1173 - to customer support
Internet: suporte@ea.com
Customer Support
Before contacting customer
support, please consult the technical help file. It contains the answers to
some of our most frequently asked questions and may quickly and easily provide
a solution to your difficulty. If after reviewing the technical help file you
are still experiencing problems, please feel free to contact us through any of
the online services listed.
In order to assist us when
dealing with your difficulty, please have the following information ready when
you call or attach it to your question/incident when using our online support
form.
1.
Complete product title.
2.
Exact error message reported (if any) and a brief
description of the problem.
3.
A copy of your Direct X Diagnostics report. To access
this go to Start –> Run and type
dxdiag c:\dxdiag.txt and press ENTER. The report will
be found in your My Computer C: drive.
If you are experiencing
difficulty with the multiplayer or online portion of the product, please assist
us by having the following additional information ready when you call.
If you
are using a modem:
If
using an external modem:
If
you are on a LAN:
CUSTOMER AND TECHNICAL SUPPORT IN
Online Services with Activision Forums, E-Mail
and File Library Support
We advise for cost efficiency
that you use our online web support.
NOTE: Please
do not contact Customer Support for hints/codes/cheats; only technical issues.
Internet: http://www.activision.com/support
Our support section of the
Web has the most up-to-date information available. We update the support pages
daily, so please check here first for solutions. If you cannot find an answer
to your issue, you can submit a question/incident to us using the online
support form. A response may take anywhere from 24–72 hours depending on the
volume of messages we receive and the nature of your problem.
Note:
Internet support is handled in English only.
Phone Support
For any other issues not covered by our web or email support, you can contact
Activision’s phone support in the UK on + 44 (0)870
241 2148 between
the hours of 9.00am and 5.00pm (UK time) Monday to Friday with the exception of
holidays. Local rates apply.
Your calls may be monitored
Please do not send any game
returns directly to Activision without first contacting Customer Support. It is our policy that game returns/refunds must be dealt
with by the retailer or online site where you purchased the product.
Please see the Limited Warranty contained within our Software License
Agreement for warranty replacements.
Release Note: For the latest Customer Support information in your country
or territory, click here, and select Contact.
V10.9