Release Note: For the latest Customer Support information in your country or territory, click here, and select Contact.
You should read through the manual and the readme file on the CD before contacting Activision Customer Support. Additionally, if you have internet access, search our troubleshooting database at: http://www.activision.com/support
Please ensure that your computer system meets the minimum system requirements that are listed on the back of the game case. Our Customer Support representatives will not be able to help customers whose computers do not meet the requirements. So that we can better help you, please have the following information ready:
1. Complete product title (include version number)
2. Exact error message reported (if any) and a brief description of the problem
3. Your computer’s processor type and speed (e.g. Pentium 4 2.4GHZ, Athlon XP 3000, etc…)
4. Amount of RAM
5. Make and model of your video and sound cards (e.g. Radeon 9800 Pro, Creative Sound Blaster Audigy 2, etc…)
6. Make and model of your CD-ROM or DVD-ROM drive (e.g. Samsung SC-140)
7. Operating system
NOTE: Please do not contact Customer Support for hints/codes/cheats; only technical issues.
NOTE: Internet support is handled in English only.
Internet:
http://www.activision.com/support
Our support
section of the web has the most up-to-date information available including
patches that can be downloaded free-of-charge. We update the support pages
daily so please check here first for solutions. By going to the Find Answers
section and selecting the platform/game you are inquiring about you can view
the top solutions for the game to date. If you don’t find your
question/solution there try using inputting a keyword into the search.
World Wide Customer Support:
CUSTOMER SUPPORT
CUSTOMER AND TECHNICAL SUPPORT
Online Services with Activision Forums, E-Mail and File Library Support
We advise for cost efficiency that you use our online web support.
Web Support
http://www.activision.com/support
Our support section of the web has the most up-to-date information available. We update
the support pages daily so please check here first for any solutions that you require.
This service is available 24 hours a day, 7 days a week and offers a fully
comprehensive list of known issues as well as providing the latest updates/patches.
TECHNICAL SUPPORT IN AUSTRALIA
In Australia, for Technical Support, Hints and Tips, please call 1902 263 555.
Calls are charged at $2.48 (inc.GST) per minute.
In NZ for Technical Support, please call 0800 160 110.
E-REG FOR AUSTRALIAN CUSTOMERS
Do you want to receive news on new games and special offers for Activision customers?
Register On-line at http://ereg.activision.com.au
Complete the registration form & help us keep you informed about Activision
games. You will be notified of upcoming releases & special offers.
Note: Activision Asia-Pacific is committed to safeguarding the privacy of information
entrusted to it. Accordingly, Activision complies with all relevant legislation
concerning the collection, use, security and disclosure of personal information.
For Technical Support and Customer Service in areas not listed, please contact your
local distributor or Activision via online. (Please note the online support is available
in English only).
SERVICE CONSOMMATEURS ACTIVISION
Pour tout savoir sur les produits ACTIVISION, pour connaître les astuces et les solutions qui vous permettront de progresser dans nos jeux, pour télécharger des démos** ou pour participer à nos concours et gagner nos dernières nouveautés...
Contactez le service consommateurs ACTIVISION 24 h / 24 et 7 jours sur 7.
Par minitel: 3615 ACTIVISION*
Par téléphone: 08 92 68 17 71*
Sur notre site web: http://www.activision.com/support, si vous avez un accès à Internet.
Un testeur-joueur pourra aussi répondre à toutes vos questions et vous guider
dans vos quêtes et aventures (réponse personnalisée sous 24 h, jours ouvrés).
* Tarif en vigueur au 01/04/00, pour la France métropolitaine : 0,34 euros/min © 2002 CPP.
** Uniquement sur notre site Web.
Hotline Technique
0825 15 00 24* ou par e-mail: activisionsav@loisir.net
* Quelque soit l'origine de l'appel: 0,15 euros/min TTC © 2002
CPP RCS B 395 093 172
Horaires : du lundi au vendredi de 16 heures à 19 heures.
Pour le service clientèle dans les pays francophones, veuillez contacter votre revendeur local ou Activision par les services en ligne.
KUNDENDIENST FÜR DEUTSCHLAND, ÖSTERREICH UND DIE DEUTSCHSPRACHIGE SCHWEIZ
Unsere Technische Supporthotline ist Montag bis Samstag für Ihre technischen Fragen zum Spiel da. Bitte halten Sie bei Problemen mit dem Spiel oder seiner Installation auf Ihrem PC auf jeden Fall alle wichtigen Informationen parat, vor allem bei PC-Problemen ist eine Analyse nur mit genauen Informationen Ihres PCs möglich, da es hunderte verschiedener Konfigurationen gibt.
Helfen Sie uns daher bitte vor Ihrem Anruf!
Sie werden von unseren Mitarbeitern nach diversen Systemkomponenten gefragt, die sie am einfachsten im Überblick haben, wenn Sie folgendes machen:
Im "Start"-Menü gehen Sie auf den Menüpunkt "Ausführen".
Im nun erscheinenden Fenster tippen Sie "dxdiag" (ohne die Anführungszeichen) ein.
Es öffnet sich nun das Diagnoseprogramm von DirectX. In diesem Fenster klicken sie nachdem der Prüfungsprozess (blauer Balken rechts unten) ganz abgeschlossen ist auf "Alle Informationen speichern…" (3. Button von links). Es wird eine Textdatei generiert, die alle wichtigen System- und Treiberinformationen enthält.
Speichern Sie diese am besten auf Ihrem Desktop ab, damit sie während des Gesprächs alle Informationen für unsere Servicemitarbeiter parat haben.
Für Kunden aus DEUTSCHLAND:
Hotlinezeiten
Mo-Fr. 11-20 Uhr
Sa. 12-18 Uhr
TECHNISCHE FRAGEN
09001 – 22 51 55
(€ 0,59 pro Minute*)
SPIELETIPPS
09001 – 51 00 55
(€ 1,25 pro Minute*)
Für Kunden aus ÖSTERREICH:
TECHNISCHE FRAGEN
0900 – 24 12 32
(€ 0,676 / Minute)
SPIELETIPPS
0900 – 400 724
(€ 1,55 pro Minute)
Für Kunden aus der SCHWEIZ:
TECHNISCHE FRAGEN
0900 – 25 24 23
(CHF 1,50 / Minute)
SPIELETIPPS
0900 – 98 00 98
(CHF 2,13 pro Minute)
Online-Support
Auf unserer Webseite finden Sie auch ein Supportformular, mit dem Sie unseren Support kontaktieren können!
Dort finden Sie auch Spieleinformationen und Neuigkeiten: www.activisionvip.de
*Ihre genauen Kosten können Sie über Ihren Telekommunikationsanbieter erhalten, unser Beispiel zeigt die Kosten der Deutschen Telekom AG.
Qualora abbiate riscontrato dei problemi nell’utilizzo del prodotto, o un difetto dello stesso,vi invitiamo a rivolgervi direttamente ed esclusivamente al rivenditore presso il quale avete acquistato il prodotto ovvero al servizio assistenza clienti qui oltre identificato (cfr. D. Lgs. 6 Settembre 2005 n. 206 e sue successive modificazioni).
Servizi on-line con forum Activision, e-mail e librerie di supporto
· Internet: http://www.activision.com/support
· E-mail: support@activision.co.uk
ASSISTENZA TECNICA CLIENTI IN EUROPA
Per ottenere assistenza tecnica si può contattare Activision in Gran Bretagna al numero
+44 (0)870 241 2148 negli orari 08.00 - 17.00 (ora locale) da lunedì a venerdì, il sabato dalle 08.00 alle 17.00. Sono esclusi i giorni festivi.
Consulta il manuale per ulteriori informazioni sulla società responsabile del Servizio Clienti per questo prodotto.
Tel: +39 0332 870579 da lunedì a venerdì dalle 9.00 alle 13.00 e dalle 14.00 alle 20.00. Tariffazioni locali applicate.
Fax: +39 0332 870890
E-Mail: collegarsi al sito www.leaderspa.it e lasciare un messaggio
Internet: http://www.leaderspa.it
O
Grazie per aver acquistato questo prodotto.
Qualora abbiate riscontrato dei problemi nell’utilizzo dello stesso, vi invitiamo a rivolgervi al Servizio Assistenza Tecnica Halifax che risponde al seguente numero telefonico: 02/4130345. Tariffazioni locali applicate.
Un operatore sarà a vostra disposizione dal lunedì al venerdì, dalle ore 14 alle ore 19.
È inoltre possibile accedere al nostro Servizio Assistenza Tecnica on-line compilando un semplice form: http://www.halifax.it/assistenza.htm
oppure inviandoci una mail al seguente indirizzo: assistenza@halifax.it
Per una maggiore efficienza, vi preghiamo di riportare sempre i seguenti dati:
• negozio presso il quale è stato acquistato il software o la periferica
• tipologia dell’errore o del malfunzionamento riscontrato
Si ricorda che questo servizio è esclusivamente inerente al supporto tecnico: non potranno quindi essere forniti trucchi e/o soluzioni, per i quali vi invitiamo a consultare il Forum Halifax al seguente indirizzo: http://forum.halifax.it
Per il supporto tecnico e il servizio clienti nei paesi non menzionati fate riferimento al distributore locale dei prodotti Activision o ai nostri servizi on-line (tenete presente che questi servizi sono esclusivamente in lingua inglese).
MEXICO
DISTRIBUIDORA GAMEXPRESS S.A. de C.V.
Centro de Servicio Moshinet
Lateral de la Carretera México-Toluca No. 1235,
Piso 1, Interior 101, Colonia Lomas de Santa Fe,
Delegación: Cuajimalpa, México D.F. CP. 05300
Telephone: 52 92 76 37,
Fax: 52 92 71 46
Number 01 800: 01 800 714 74 27
Mail Address: soporte@gamexpress.vg
ARGENTINA
Tele Opcion
Av. Roque
Saenz Peña 811 Piso 4 "E" - Buenos Aires - Argentina
Hot Line (54) 11 - 4326-7752
soporte@teleopcion.com
Customer Support
You should read through the manual and the readme file on the CD before contacting Activision Customer Support. Additionally, if you have internet access, search our troubleshooting database at: http://www.activision.com/support.
Please ensure that your computer system meets the minimum system requirements that are listed on the back of the game case. Our Customer Support representatives will not be able to help customers whose computers do not meet the requirements. So that we can better help you, please have the following information ready:
- Complete product title (include version number)
- Exact error message reported (if any) and a brief description of the problem
- Your computer’s processor type and speed (e.g. Pentium 4 2.4, Athlon XP 3000, etc…)
- Amount of RAM
- Make and model of your video and sound cards (e.g. Radeon 9800 Pro, Creative Sound Blaster Audigy 2, etc…)
- Make and model of your CD-ROM or DVD-ROM drive (e.g. Samsung SC-140)
- Operating system
NOTE: Please do not contact Customer Support for hints/codes/cheats; only technical issues.
Internet: http://www.activision.com/support
Our support section of the web has the most up-to-date information available, including patches that can be downloaded free-of-charge. We update the support pages daily so please check here first for solutions. By going to the Find Answers section and selecting the platform/game you are inquiring about you can view the top solutions for the game to date. If you don’t find your question/solution there try using inputting a keyword into the search.
If you cannot find an answer to your issue you can submit a question/incident to us using the online support form. A response may take anywhere from 24-72 hours depending on the volume of messages we receive and the nature of your problem. During the first few weeks of a game release and during holiday seasons the response time may take a little longer.
NOTE: Internet support is handled in English only.
NOTE: The multiplayer components of Activision games are handled only through internet support.
Phone: (310) 255-2050
You can call our 24-hour voice-mail system for answers to our most frequently asked questions at the above number. Contact a Customer Support Representative at the same number between the hours of 9:00 am and 5:00 pm (Pacific Time), Monday through Friday, except holidays. When calling please make sure you are in front of your computer with the power on and have all the necessary information as listed above at hand.
Please do not send any game returns directly to Activision without first contacting Customer Support. It is our policy that game returns/refunds must be dealt with by the retailer or online site where you purchased the product. Please see the Limited Warranty contained within our Software License Agreement for warranty replacements.
Register your product online so we can enter you in our monthly drawing for a fabulous Activision prize.
Si experimentas algún problema técnico con este juego o necesitas alguna ayuda o pista, no dudes en ponerte en contacto con
nosotros en:
NEXIUM
Complejo Empresarial IMCE – Edificio B
C/ Enrique Granados, 6
28223 Pozuelo de Alarcón – Madrid
Telf/Fax: 902.366.870
Email: activision@nexiumcs.com
Nuestro horario es de lunes a viernes de 9:00 a 14:00 horas y de 15:00 a 18:00 horas.
Coste de establecimiento de llamada 0,083 €. Coste de llamada por minuto de 0,067 €. Tanto el coste de establecimiento de llamada como el coste de llamada por minuto pueden estar sujetos a pequeñas variaciones dependiendo del operador de telefonía fija o móvil desde el que efectúe la llamada o según las ofertas que pueda tener contratadas con su proveedor de telefonía. Para cualquier duda, por favor, aconsejamos que consulte con su compañía habitual de telefonía, tanto fija como móvil.
Asimismo, si lo prefieres, para cualquier problema técnico, pistas o trucos sobre uno de nuestros juegos, envía un correo electrónico a activision@nexiumcs.com
No olvides indicar en qué consiste el problema y la versión o plataforma del juego. Cuantos más detalles nos des, major podremos ayudarte.
Customer Support
Before contacting customer support, please consult the technical help file. It contains the answers to some of our most frequently asked questions and may quickly and easily provide a solution to your difficulty. If after reviewing the technical help file you are still experiencing problems, please feel free to contact us through any of the online services listed.
In order to assist us when dealing with your difficulty, please have the following information ready when you call or attach it to your question/incident when using our online support form.
1. Complete product title.
2. Exact error message reported (if any) and a brief description of the problem.
3. A copy of your Direct X Diagnostics report. To access this go to Start –> Run and type
dxdiag c:\dxdiag.txt and press ENTER. The report will be found in your My Computer C: drive.
If you are experiencing difficulty with the multiplayer or online portion of the product, please assist us by having the following additional information ready when you call.
If you are using a modem:
1. What kind of modem is on each end (brand, model, speed, internal or external)?
2. Do you have more than one modem?
3. On which port is each configured?
4. Does Hyperterminal (or any other terminal program) work with your modem? This is an easy way to test whether or not your modem is configured correctly.
5. At what speed are you connecting?
6. Have you made sure data compression, error detection, and flow control is turned OFF? Refer to your modem’s manual to do this.
If using an external modem:
1. What kind of serial card is being used?
2. Do you have a seven-wire serial cable?
If you are on a LAN:
1. Can you see other computers on the network?
2. What is your network configuration?
3. What brand of network card do you have?
4. What network software are you running? What version number?
CUSTOMER AND TECHNICAL SUPPORT IN EUROPE
Online Services with Activision Forums, E-Mail and File
Library Support
We advise for cost
efficiency that you use our online web support.
NOTE: Please do not
contact Customer Support for hints/codes/cheats; only technical issues.
Internet: http://www.activision.com/support
Our support section of the Web has the most up-to-date information available. We update the support pages daily, so please check here first for solutions. If you cannot find an answer to your issue, you can submit a question/incident to us using the online support form. A response may take anywhere from 24–72 hours depending on the volume of messages we receive and the nature of your problem.
Note: Internet support is handled in English only.
Phone Support
For any other issues not covered by our web or email support, you can contact
Activision’s phone support in the UK on + 44 (0)870
241 2148 between the hours of 9.00am and 5.00pm (UK time)
Monday to Friday with the exception of holidays. Local rates apply.
Your calls may be monitored
Please do not send any game returns directly to Activision without first contacting Customer Support. It is our policy that game returns/refunds must be dealt with by the retailer or online site where you purchased the product. Please see the Limited Warranty contained within our Software License Agreement for warranty replacements.
BRAZIL
ELECTRONIC ARTS
LTDA BRAZIL
TELEFONE: (011) 3046-3707 - Solicitar suporte técnico
FAX: (011) 3046-3719 - Enviar A/C suporte técnico
INTERNET: suporte3@ea.com
How to contact us:
Electronic Arts Ltda
Tel ( 011 ) 3046-3700
Fax : (011) 3046-3719 - to customer support
Internet : suporte3@ea.com
Customer Support
Before contacting customer support, please consult the technical help file. It contains the answers to some of our most frequently asked questions and may quickly and easily provide a solution to your difficulty. If after reviewing the technical help file you are still experiencing problems, please feel free to contact us through any of the online services listed.
In order to assist us when dealing with your difficulty, please have the following information ready when you call or attach it to your question/incident when using our online support form.
1. Complete product title.
2. Exact error message reported (if any) and a brief description of the problem.
3. A copy of your Direct X Diagnostics report. To access this go to Start –> Run and type
dxdiag c:\dxdiag.txt and press ENTER. The report will be found in your My Computer C: drive.
If you are experiencing difficulty with the multiplayer or online portion of the product, please assist us by having the following additional information ready when you call.
If you are using a modem:
If using an external modem:
If you are on a LAN:
CUSTOMER AND TECHNICAL SUPPORT IN EUROPE
Online Services with Activision Forums, E-Mail and File
Library Support
We advise for cost
efficiency that you use our online web support.
NOTE: Please do not
contact Customer Support for hints/codes/cheats; only technical issues.
Internet: http://www.activision.com/support
Our support section of the Web has the most up-to-date information available. We update the support pages daily, so please check here first for solutions. If you cannot find an answer to your issue, you can submit a question/incident to us using the online support form. A response may take anywhere from 24–72 hours depending on the volume of messages we receive and the nature of your problem.
Note: Internet support is handled in English only.
Phone Support
For any other issues not covered by our web or email support, you can contact
Activision’s phone support on +46 8
53182313 between the hours of 5.00pm and
8.00pm Monday to Friday with the exception of holidays. Local rates apply.
Email: nordicsupport@activision.co.uk
Your calls may be monitored
Please do not send any game returns directly to Activision without first contacting Customer Support. It is our policy that game returns/refunds must be dealt with by the retailer or online site where you purchased the product. Please see the Limited Warranty contained within our Software License Agreement for warranty replacements.
Release Note: For the latest Customer Support information in your country or territory, click here, and select Contact.
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